Career Service Page

Career Guidance is available to help individuals identify resources, develop strategies related to job search, resume and cover letter preparation, and interviewing, as well as assisting job seekers with placement assistance.

Career Resource Library – Resource Room staff are available to provide customers with information and assistance. The Resource Room houses a large collection of print materials including books, periodicals, and directories. Internet access is also available, providing accurate and up-to-date, local, regional, and national industry and employment trends, job opening, and areas of occupational growth, job skill requirements, and wage rates. Information regarding education and training opportunities is also available.

Job Referral/Placement – ETR can assist you in finding a job. Our representatives work closely with local area companies and can refer you to job openings appropriate for you. Please contact your local ETR office for more information, or check out our online job bank.

Computer Learning Labs – There are Computer Learning Labs at the Marlborough, Newton, and Norwood career centers. Basic computer and Internet introductory workshops are conducted at all three sites. Please contact the Marlborough, Newton, or Norwood ETR centers for more information.

Unemployment Insurance Claims - Claims can be filed either by phone or in person.  Click here for telephone claims information.  For walk-in claims, there are claims representatives available at our Marlborough, Newton and Norwood ETR offices, as well as our satellite office at the Framingham Department of Transitional Assistance (DTA), 110 Mt Wayte Avenue, 508-661-6634. Click here for a map of the Framingham area.

Framingham DTA	Wednesday: 8:30 am - 4:00 pm
Marlborough	Monday – Friday: 8:00 am – 4:00 pm
Newton	Monday, Wednesday and Friday: 8:30 am – 4:00 pm
Norwood	Monday – Thursday: 8:30 am – 3:30 pm - Last Claim at 3:00

E-Mail Access – Resource Room staff will assist you in accessing a free e-mail account.

Internet Access is available to assist you in exploring labor market information, employment opportunities, posting your resume on-line, and researching education and training opportunities.

Resume Assistance – Review our extensive collection of resume materials in our Resource Rooms, or attend a resume development or resume review workshop.

Skills Assessment – Attend a skills assessment workshop to help you identify and prioritize your skills and abilities, or use the ETR Resource Room for computerized assessment tools.

Education/Training Opportunities – ETR has compiled extensive information on education and training opportunities including information on training vendors, financial aid, resources, grant availability, distance/on-line learning, and consumer tools to evaluate possible training options.

Browse the Job Bank – Browse ETR’s job bank, which is updated every week day.

Programs for Job Seekers:

• Workforce Investment Act (WIA) - The Workforce Investment Act of 1998 provides the framework for a unique national workforce preparation and employment system designed to meet both the needs of the nation’s businesses and the needs of job seekers and those who want to further their careers.

• Apprenticeship Training - Information about the state's registered apprenticeship training program.

• Trade Program - The Trade Act of 1974 established the Trade Adjustment Assistance Program which provides re-employment services, Trade Adjustment Assistance (TAA), and monetary benefits -- Trade Readjustment Allowances (TRA) -- to workers whose jobs have been adversely affected by foreign competition.

• Workforce Training Fund - Provides resources to Massachusetts businesses and workers to train current and newly hired employees.
  • Hiring Incentive Training Grant (HITG) - Pilot program under the Workforce Training Fund designed to assist employers in paying for training of newly hired employees who have been long-term unemployed or do not have a callback date from their most recent employer.
• Work Opportunity Tax Credit (WOTC) - Federal tax credit for hiring individuals from certain targeted groups.